• Own and oversee end-to-end operational functions of Cross Border business
• Collaborate with international logistics partners to achieve best-in-class delivery lead times and costs through optimized processes
• Work on key projects and initiatives to improve and streamline Cross Border operations
• Coordinate and work closely with commercial teams, customer/seller support teams to understand pain points in the entire journey and provide the most feasible solutions to improve customer/seller experience
• Maintaining & improving main KPIs such as Lead Time, Productivity, and Compliance, and working on reducing losses and damages
• Conduct and lead productive discussions with all cross-functional teams to understand the problem and provide solutions
• Develop guidelines, SOPs and develop mechanisms to ensure such guidelines are followed by the relevant stakeholders
• Coordinate and work closely with the regional team on all the process improvement initiatives and productivity improvement projects along with new product requests
• Working with the COO and other heads to fulfill the company strategy, business priorities, and targets of cross-border operations
• Plan and anticipate resources to maintain efficient on-ground activity and accommodate high volumes (especially during campaigns)
• Measures performance, provides feedback and holds team members accountable for their performance and the performance of their departments
• Work with partners and authorities to control delays that may occur during the logistic fulfillment process
• Drive root cause analysis and reporting on operational and regulatory compliance-related issues
• Lead initiatives to ensure regulatory and SOP compliance for cross-border operations
• Drive change through the creation of frameworks to deliver business transformation geared towards the sustainability of the cross-border business
• Drive project management, providing expertise and support in the initiation, planning, execution, transition, and closure of projects
• Assists leadership in data analysis to support decision-making and the development of improved operational models, processes, systems

Requirements

• Preferred experience of 3-5 Years in International Trade Operations/logistics/Supply chain or e-commerce
• Minimum bachelor’s degree from an accredited Top tier Engineering and Business School (Master's preferred)
• Strong interpersonal, research, and analytic skills
• Good knowledge of Excel is a must
• Ambitious and always strives to provide the best experience and result oriented
• Problem-solving skills and analytical skills
• Know how to manage priorities and work with short times
• Highly adaptable to quickly changing environment
• Strong interpersonal and influencing skills to drive and manage cross-functional teams and cross-cultural stakeholder

Competencies

• Inter-personal
• Analytical
• Communication
• Initiative
• Team Player
• Presentation

Benefits

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth
• A platform to learn from Alibaba’s world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders
• Competitive salary and incentive package
• Health & Medical Insurance