• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Promptly address guests’ requests; actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Transfer Staffs) to ensure we comply with all standards and operating procedures
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, activities during stay, including places to shop and sight-seeing
• Establish friendly relationships with regular hotel clients
  

Applying Procedure:

Interested candidates are requested to send CV, passport size photo, two references along with a cover letter and job you are interested through email [email protected] February 15, 2018.

All candidates are expected to be proficient in written/spoken English & Nepali; computer literate with working knowledge of office application and knowledge of hotel software (IDS) for certain positions. For the positions' mention above candidates are expected to have smart personality, multi-tasking, pleasant & cheerful nature with excellent interpersonal skills as well as positive attitude.

Only shortlisted candidates will be called for further selection processes. The organization reserve the right to reject any (all) application without assigning any reason whatsoever. Telephone inquiry will not be entertained.

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