Daraz Kaymu

Vendor Support Call Center Manager

Daraz Kaymu

Vendor Support Call Center Manager

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Vendor Support Call Center Manager

Views: 1637 | This job is expired 6 years ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Naxal, Kathmandu, Nepal
Offered Salary : NRs. 50,000.00 - 80,000.00 Monthly
Apply Before(Deadline) : Mar. 30, 2018 23:55 (6 years ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Excel - Lookup Data Visualization Pivot Table

Job Description

  • Manage Seller Support Team of 6-10 people including new vendor onboarding, issue resolution and outbound calls
  • Drive overall assortment growth of the categories through expansion of current seller assortment as well as identifying, prospecting & recruiting new vendors
  • Increase sales and orders by handling Daraz’s price position and initiating renegotiation of pricing on strategic sellers and products within the category.
  • Develop and execute category-based promotional campaigns in alignment with overall promotions to boost sales of the category.
  • Analyse data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.
  • Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilment orders on time
  • Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets

Qualification required:

  • Bachelors degree in business or engineering disciplines from top university
  • 1-2 years of experience of managing call center is highly valued.
  • Alternatively, 1- 2 years of experience in a managerial role in banking, consulting, sales or marketing
  • Highly data-oriented and comfortable with numbers
  • Proficient in Excel - lookups, pivot-table, data visualization and so on

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days a week (Monday to Friday), 9 AM to 6 PM working hours
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure:

  • Email with your CV as an attachment to [email protected]. Your email needs to serve as a cover letter
  • Include in the subject field of the email the title of the job you are applying for
  • If you have been referred by current or past Daraz employees, please mention the referer’s full name and contact information

OR,


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