Department: Travel & Sales

Job Summary: The tour executive is a full time position. The Ideal candidate will have an understanding of sales, marketing and customer service in tourism industry. We are looking for an enthusiastic individual who have a drive to succeed in sales and a passion for knowledge of the continent in which we operate.

Independent and Team Work:    

• Candidate must be comfortable working independently and with a team
• Candidate must be a self starter and well organized

Key Responsibilities:

• To create and sell available fix departure or individually designed tailor-made tours for the customers
• To convert every genuine single query to sale to maximize the revenue and profit
• To ensure the product sold and supporting information provided to the customer is to the highest standard
• Responding to customer enquiries via telephone, email and face book and assist them booking their holiday package
• Identifying the need of the customer, building an instant rapport, offering advise to support their requirement
• Liaising with suppliers to gather required information and holiday package
• Make outbound calls to customer to follow up on queries
• To up-sell and cross sell additional travel product and services to maximize the opportunities
• To demonstrate total commitment to customer service and to ensure all the customers returns home having had a holiday which exceed their expectations

Other Requirement:

• Previous experience in tours and sales.( at least two years experience)
• Strong communication skills
• Customer service and selling skill
• Result oriented
• Strong organizational and time management skill
• Will be able to prioritize and multi-task
• Will have the ability to built rapport with the customer
• Must be able to work in any other areas within the company as required
• Should possess a vehicle (two wheeler)