We are looking for 2-4 to work in our Thamel location during the night shifts. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States and most calls are during the night. Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately.  Do not wait for the interview deadlines. 

Responsibilities:

• Responsible for selling tickets to our passengers by phone, email, and in-person visits.  We prefer candidates who are able to cross-sell tickets, travel packages, and insurance
• Provide a high level of customer care at all times.  Be able to communicate in English and Nepali at the business level.  Explain routing, visa rules, transits, etc
• Handle refund, re-issuance, and cancellation of air tickets.  Escalate difficult cases to seniors and airline staff
• Calculate the best fares and optimal routes, and have persuasion skills
• Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.
• Complete other sales/tracking assignments needed to improve sales and customer experience