Reporting to - Managing Director
Department - General

Purpose of the position:

• All the activities related to international and domestic air ticketing. To provide the supplemental administrative supports as well withinand outside the organization whenever needed.
• Responsibilities and duties;
• The tour/trekking operator officer is responsible for:
• Corresponding with ticketing inquiries, pricing as per the rules of company and responding to them accordingly as per the guidance by MD
• Motivating and controlling the assistant staffs with plans and assignments. 
• Making arrangements for flights (In bond & out bond).
• Providing general and specific advice about different travel destinations.
• Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
• Advising clients on travel arrangements like visas, passports and other necessary legal documents.
• Using a booking system to secure holidays.
• Assisting Accountant for dealing with payments like collecting and processing payments
• Sending out tickets and itineraries to the clients.
• Keeping clients up to date with any changes and making alternative arrangements for customers who have their trips interrupted by unforeseen issues.
• Maintain coordination & good communication with guests and various departments regarding ticketing.
• Collecting the progress report and presenting to MD before and after the completion of every program.
• Providing trainings and necessary classes to the co-workers regarding the specific jobs.
• Developing different public relationship with various corporate houses and individuals.
• Studying the current trend of competitors. 
• Performing report preparation for IATA purpose and dealing with all activities related to IATA.
• All jobs prescribed by the Managing director.