Call Center Supervisor

Mid- Baneshwor

This job is expired 4 years, 8 months ago

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Mid- Baneshwor
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Aug. 21, 2019 23:55 (4 years, 8 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Bachelor completed especially in management, is preferred
Call center, customer service, or supervisory experience required
Proficiency with technology, especially computers and software applications
Exceptional verbal and written communication skills
Strong understanding of company products, policies, and services
Ability to coach, train, and motivate employees and evaluate their performance
Excellent problem solving, leadership, and customer service skills
Analytical, efficient, and thorough
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

To manage, develop and support a team of telesales staff and implement day-to-day operations
Responsible for handling enquiries and complaints when referred on by Tele-Sales staff
Responsible for ensuring that the team meets service levels and other key performance indicator targets
To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports
To achieve or exceed monthly sales revenue targets
Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue
Conduct ongoing training and coaching to meet quality requirements
Coordinates the daily activities of telesales representatives engaged in promoting and selling a product by phone, typically by using a pre-established sales script
Develops and manages sales assignments, trains sales staff, and tracks sales team progress towards meeting quotas
To manage, develop and support a team of telesales staff and implement day to day operations

This job has expired.

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