Telesales Supervisor

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Mid-Baneshwor
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 13, 2019 23:55 (3 months, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required

Job Description

  • To manage, develop and support a team of telesales staff and implement day-to-day operations
  • Responsible for handling enquiries and complaints when referred on by Tele-Sales staff
  • Responsible for ensuring that the team meets service levels and other key performance indicator targets
  • To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports
  • To achieve or exceed monthly sales revenue targets
  • Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue
  • Conduct ongoing training and coaching to meet quality requirements
  • Coordinates the daily activities of telesales representatives engaged in promoting and selling a product by phone, typically by using a pre-established sales script 
  • Develops and manages sales assignments, trains sales staff, and tracks sales team progress towards meeting quotas
  • To manage, develop and support a team of telesales staff and implement day to day operations

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