Covenant Consultancy Nepal

Customer Service Representative (CSR)

Covenant Consultancy Nepal

Customer Service Representative (CSR)

Covenant Consultancy Services Private Limited (CCS Consult) is an expert on outsourcing solutions and has been providing consulting and outsourcing solutions to organizations across the country since 2013. The company is committed to provide the best services to clients in different field and profession of varied diversity.

CCS Consult provides a variety of outsourcing solutions, human resource development, training and development and other strategic solution to client organizations. We have provided our clients with recruitment and selection, training and development, job design, sales outsourcing and consulting services. Whether dealing with direct-hire, contract, or consulting positions, CCS Consult finds the appropriate candidates for each. When it comes to placement, we work with our candidates to find the right fit based on their specific career objectives. We know their mentors, career paths, strengths and development areas

Covenant Consultancy Services Private Limited (CCS Consult) is an expert on outsourcing solutions and has been providing consulting and outsourcing solutions to organizations across the country since 2013. The company is committed to provide the best services to clients in different field and profession of varied diversity.

CCS Consult provides a variety of outsourcing solutions, human resource development, training and development and other strategic …

Customer Service Representative (CSR)

Views: 1474 | This job is expired 6 years, 2 months ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Entry Level
No. of Vacancy/s : [ 30 ]
Employment Type : Full Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : NRs. 10,000.00 - 15,000.00 Monthly
Apply Before(Deadline) : Jan. 27, 2018 23:55 (6 years, 2 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Age : More than 18 years
Professional Skill Required : Sound Skills On Computer
Other Specification

  • Intermediate completed and above in any discipline. 
  • Sound knowledge of customer handling (interpersonal, negotiation) skills 
  • Good command of both English and Nepali 
  • Good knowledge of computer networking 
  • Sound skills in computer office package 
  • Ability to work under pressure 
  • Ability to handle any situation 
  • Ability to do work in a rotational shift basic (Flexible) 
  • Ability to type minimum 30 Wpm plus 


Job Description

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives. 
  • Deal with clients via phone/mail/social media/SMS 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed. 
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately. 
  • Receive and disseminate accurate information 
  • Interdepartmental coordination. 
  • Problem escalates to relevant departments. 
  • Perform duties as per TSC requirements 
  • Build sustainable relationship and engage customers by taking extra miles 
  • Meet personal/team qualitative and quantitative target

This job has expired.

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