Real Solutions

Technical Support Representative

Real Solutions

Technical Support Representative

Real Solutions Private Limited, Nepal's leading Professional Human Resources Management service provider, has been holding a strong business portfolio in the area of Human Resource Recruitment, HR Technology, Capacity Building Training and Consultancy. Real Solutions Private Limited is a holding company of MeroJob Limited, Rojgari Services Private Limited and Aayulogic Private Limited functioning under one umbrella management.

We #AimHigher to enrich the human potential in an organisation and individual by providing our expert advices and quality services. All of our companies has its distinct name in their respective area of expertise and is acknowledged as one of the most professional and progressive entities by the renowned organisations. 

Our corporate values are the driving force behind our success and we are proud to have a working environment that promotes professionalism, respect and teamwork. Our employees are encouraged to take ownership of their work and to contribute to the growth of the organization through their unique skills and talents.  

We have a result-driven culture with a strong focus on employee satisfaction and growth. We have number of policies and programs in place to support this culture, including, Social Security Fund, Compliance of Labour Laws, employee engagement programs, self-initiation and contribution, CSR contribution, learning opportunities, skill enhancement programs, reward, recognition and career growth support. 

 Join us today and take the next step in your career journey.

Real Solutions Private Limited, Nepal's leading Professional Human Resources Management service provider, has been holding a strong business portfolio in the area of Human Resource Recruitment, HR Technology, Capacity Building Training and Consultancy. Real Solutions Private Limited is a holding company of MeroJob Limited, Rojgari Services Private Limited and Aayulogic Private Limited functioning under one umbrella management.

We #AimHigher to enrich the human potential …

Technical Support Representative

Views: 2624 | This job is expired 6 years, 7 months ago

Position Summary

The given job position is posted on behalf of the client organization of Real Solutions Private Limited, "A Reputed Internet Service Provider". The selected candidates will be hired under the contract of Real Solutions Private Limited and shall be deputed on the location assigned by the client organization.

Job location: Kathmandu, Nepal

Offered salary: 12,000.00

Department: Technical Support Centre

Number of Vacancies: 14

Shifts available: 11 AM - 7 PM
                             6 PM - 10 PM
                             4 PM - 12 AM

JOB SPECIFICATIONS

  • Intermediate completed and above in any discipline.
  • Sound knowledge on customer handling (interpersonal, negotiation) skills
  • Good command over both English and Nepali
  • Good knowledge on computer networking
  • Sound skills on computer office package
  • Ability to work under pressure
  • Ability to handle any situation
  • Ability to do work in a rotational shift basic (Flexible)
  • Ability to type minimum 30 Wpm plus

JOB DESCRIPTIONS

  • Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  • Deal with clients via phone/mail/social media/SMS 
  • Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  • Assist customers with any technical issues experience with any services and escalate any unresolved issues to Team Leader (TL) appropriately. 
  • Receive and disseminate accurate information
  • Interdepartmental coordination.
  • Problem escalates to relevant departments.
  • Perform duties as per TSC requirements
  • Build sustainable relationship and engage customers by taking extra miles
  • Meet personal/team qualitative and quantitative target

This job has expired.

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