Vianet Communications

Technical Support Field

Vianet Communications

Technical Support Field

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

Technical Support Field

Views: 2878 | This job is expired 5 years, 10 months ago

Basic Job Information

Job Category : IT & Telecommunication > IT/MIS, IT System Management
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Jawalakhel, Patan, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jun. 02, 2018 23:55 (5 years, 10 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : Less than 1 year
Professional Skill Required : Router And Switching Computer Hardware and Networking
Other Specification

  • Bachelors in IT,computer engineering or result waiting
  • Proactive and a team player
  • Good communication skills with problem elocution on simple language
  • Service oriented keeping customer first
  • Sharp Technical Knowledge and soft communication skills
  • Must have two-wheeler with valid driving license
  • Must have personal laptop for official use



Job Description

  • Follow up the task assigned
  • Create Task based on every customer's query through email/sms with proper problem title.Identify and escalate priority issues per Client specifications.
  • Develop diagnostic skills with solution in mind for internet, LAN, Wifi and related services
  • Involve in documentation and active resolution process based on such requests
  • Update task as action taken to troubleshoot with common title and clear language
  • Timely Escalation of problem to other higher department and supervisors
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Provide support to corporate customers, SOHO Customers, CHO customers, Retail/Important customers as and when required in priority basis.



This job has expired.

Recommended Jobs

Job Action

Similar Jobs
Powered by Merojob AI
job_detail_page
Search, Apply & Get Job: FREE