Technical Officer
Mercantile Traders

Mercantile has been associated with office automation since its inception in 1951. In six decades, Mercantile Group of Companies has expanded its products & Services base from document solutions and computers to software and communications.

Established in 1973, Mercantile Traders specializes in non-computer office automation products like copiers and multifunctionals, fax machines, currency note counters and sorters, and telephone exchange system (EPABX).

Mercantile Traders is a 50-member team dedicated to meeting your organization specific needs. We are located in the Mercantile Building, Kantipath, Kathmandu. We are also in the process of expanding our national reach and product base with an aim of becoming the 'one-stop-shop' for your office automation needs.

Technical Officer

Views: 2085 | This job expired 2 months, 3 weeks ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kantipath
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 25, 2019 15:00 (2 months, 3 weeks ago)

Job Specification

Education Level : Intermediate
Experience Required : Less than or equals to 1 year
Professional Skill Required : Positive Attitute Outgoing Personality Punctual Work Under Pressure Proactive
Other Specification
  • Should have effective hardware, software, networking and other technical skills and knowledge
  • Must be confident and able to work independently in team
  • Ability to quickly understand and work with new technology
  • Be an excellent brand ambassador for all of Mercantile products and service
  • Good communications both in English and Nepali
  • CTEVT training is preferred 
  • Bike with valid driving license is a must

Job Description

  • Attend all service calls within and outside Kathmandu valley
  • Install, demonstrate, and train customers on the product’s operation
  • Ensure that software drivers and programs are properly installed
  • Proper maintenance of all machine in the field and workshop
  • Raise estimates and inform Customer Support Officer
  • Involve in troubleshooting and analysis on occasional technical problem daily
  • Resolving customer queries and  providing technical support
  • Handle all types of board repairing problem
  • Check previous history before going for field visit
  • Make a phone call to check availability of contact person before going field visit
  • Delivering necessary documents, consumables and spareparts to the customers

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