• Agent need to coordinate with the customer on their complaint 
  
• Escalate customer complaints to internal department and follow up
  
• Coordinate with customer on their complaints through calls, SMS OR emails
  
• Discuss critical and chronic issues with their reporting authority 
  
• Maintain the call quality and productivity as per the set target & ensure company compliance 
  

Qualification required:

• Bachelor's or Master’s degree in  engineering or business disciplines with minimum 2 years of experience in related field
  
• Should have good leadership skills, ability to guide junior team members
  
• Good with Excel, Data Analysis, Reporting and Presentation
  
• Excellent business communication and correspondence skills
  
• Excellent Soft Skills: Able to handle irate customer and escalations on emails or calls
  
• Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
  

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  
• The chance to work in a fast-moving, challenging but informal work environment with major international projects
  
• Opportunity for real career advancement in high worldwide visibility project
  
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
  
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Employee Discount, Medical Insurance, Full annual health check-up
  

How to apply:

• Email with your CV as an attachment to [email protected] Your email needs to serve as a cover letter
  
• Include in the subject field of the email the title of the job you are applying for
  
• If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information
  
• Online applicants are requested to attach their updated CV and a cover letter with the mentioned information
  

OR,