Support Executive
Nepal Clearing House

Nepal Clearing House Ltd. (NCHL) currently operates Electronic Cheque Clearing (NCHL-ECC), Interbank Payment System (NCHL-IPS) and connectIPS e-Payment System with participation of almost all the BFIs and other institutions. NCHL is expanding its team to drive its existing and upcoming national payment systems. Hence, it invites qualified and competent Nepali national for the following full-time positions.

Support Executive

Views: 1454 | Apply Before: 1 day, 19 hours from now

Basic Job Information

Job Category : Banking / Insurance /Financial Services
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 14, 2018 23:55 (1 day, 19 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year

Job Description

This is an entry level role to provide helpdesk support to the end users and customers of the members to ensure timely response of such support.

Job Responsibilities

  • Provide first line of helpdesk support to the users of the members and their customers for issues/queries
  • Keeps record of all the issues/queries reported by the users and ensure their timely resolution
  • Assists users and end customers for their setup/configuration and enrollments
  • Provide operational training and awareness to the users/customers
  • Assist in daily operations at Helpdesk including beginning of day, end of day, monitoring activities and take backups

Job Specification

  • At least University degree in Commerce/ Management/ Business/ IT/ Science
  • At least 1 year of experience in supporting customers, users
  • Outstanding fresh graduate with good knowledge of customer support payment systems can also be apply
  • Ability to learn, understand systems
  • Experienced at working independently and in a team-oriented collaborative environment
  • Strong interpersonal and communication skills

For detailed job responsibilities and job descriptions, refer to www.nchl.com.np.

Applying Procedure:

Eligible candidates are required to send their updated CV to hr@nchl.com.np indicating the position applied in the subject line, no later than 14th November 2018Only short-listed candidates will be contacted. 

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