We are looking to recruit an Application Support & Implementation Engineer who will provide high-level onsite and remote IT technical liaison.

The Application Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

Responsibilities

• Implement and install solutions on the customer's test and production environments
• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels)
• Act positively and respond promptly to the customer’s requests/tickets
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely
• Perform any other job-related duties incidental to the work

Experience in one or more of below is a plus:

• Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge in PKI Infrastructure and Certificate Authorities.
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
• Knowledge in server and client operating systems (Linux Distros, Windows).
• Knowledge in web application servers (Jetty, Wildfly, JBoss). 
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
• Cloud Infrastructure Tools (OpenStack, Kubernetes, S3, Docker).
• DevOps Techniques and Skills including CI/CD.

What we offer:

• Competitive Salary Scale
• Professional and International Work Environment
• Dashain Festival Allowance
• Medical Insurance 
• Employee Provident Fund and Gratuity
• Citizen Investment Trust
• 5-days Workweek