Ace Media and Marketing

Sr. Executive Client Service

Ace Media and Marketing

Sr. Executive Client Service

Ace Media and Marketing is a young and enthusiastic agency designed to meet the needs of result oriented and innovative advertising and public relations for its clients.

Ace is now looking for energetic and potential candidates in the field of marketing, design and administration.

Sr. Executive Client Service

Views: 1022 | Apply Before: 1 week from now

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jul. 14, 2022 23:55 (1 week from now)

Job Specification

Education Level : Master
Experience Required : More than or equals to 5 years
Professional Skill Required : Interpersonal Management Communication Problem Solving Organizational

Job Description

  • Analyse customers' feedback to understand areas for improvement and present the findings to senior management
  • Analyse risks with different approaches of business process change
  • Develop business process improvement solutions to enhance customer service operations
  • Develop service quality processes
  • Develop staff using capability development interventions and on-the-job training
  • Identify customer service channels and solutions for managing customers' concerns
  • Manage customers' concerns
  • Monitor responses to client requests and queries to minimize gaps in client service delivery.
  • Organize communication and sharing sessions on good work practices
  • Organize the client contact database
  • Propose creative methods to improve business processes
  • Recommend training and development courses for staff
  • Research on client needs to improve client relationships and experience
  • Supervise order processing and order fulfillment
  • Manage Client Accounts

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