Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital engineering excellence.

We have robust tools, processes and approaches that leverage the latest technologies and are tested over time. By leveraging our intellectual property and deep industry knowledge, combined with a culture that encourages and rewards creative thinking, experimentation and risk taking, we are able to deliver truly innovative solutions that meet our clients’ evolving needs. We are constantly innovating across various domains and industries with our deep industry expertise and innovation. From Healthcare to Telecom, Media & Entertainment to Banking, we are dedicated to making an impact in each sector.

People

Our talented team is the driving force behind our wide range of service offerings from application services to digital engineering to cloud services to data analytics and intelligent automation.

Our team delivers top-notch services under each broader category, including application development & maintenance, quality engineering & assurance, application modernization, digital transformation, security integration & management, cloud transformation & management, data migration & modernization and systems integration.

At Infinite Nepal, our proud team of 600 + software engineers are involved in the design, development, testing and maintenance of impressive lineup of trend-setting healthcare informatics solutions. Besides that, our talented people sort and analyze voluminous data to help clients in decision analytics.

We believe our success largely depends on our people. When an individuals join us, they come with a dream to achieve big and build a lasting career with us. We aim to create a working environment where our people can progress toward their optimum potential. We provide cutting edge technologies, high-value technical and soft skills training, conference participation, coaching, mentoring and periodic review mechanisms. We regularly have vacancies in areas like Software Development, Database Administration, DevOps, Software Testing, Systems Management, Network Management, and Project Management. We are an equal opportunity employer.

We offer:

Competitive Pay, Vibrant team culture, sponsored Lunch or dinner, Shuttle Service, Medical Coverage, Group Accident Insurance, Work study sponsorship, Festival Allowance, Team outings, Fitness/Sports/Hiking, Events Celebrations, Paid Time Off, SSF, Training and Development, Community Service Opportunities

Infinite is a global leader in digital engineering and IT services, with over two decades of experience helping clients turn digital transformation into business value. We partner with customers to optimize, modernize and scale their technology landscape – combining leading technologies, innovative platforms and accelerators with practical know-how. With an industry-first mindset and laser-focus on business outcomes, we are shaping the future with digital …

Specialist, Service Desk

Views: 1182 | This job is expired 4 years, 11 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 06, 2019 23:55 (4 years, 11 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 3 years

Other Specification

Following Certifications are desirable or good to have:
ITIL V3 Foundations
A+
MCSE

Education, Skills and Experience

Bachelors degree with focus in Information Technology
3+ years of required experience in handling, organizing, tracking, and reporting on user support incidents and requests in addition to being able to manage high – stress support situations.
Possession of organization skills, good verbal and written communication skills, and a commitment to customer service are vital to this role
Ability to document processes and procedures for a variety of audiences
2+ years of experience in working within an ITSM environment
In-depth knowledge of desktop operating systems such as Windows 7 & Linux (Mac OS X a plus)
Detailed knowledge of desktop and laptop hardware components
Detailed knowledge of standard desktop software including Microsoft Office & Lync products
Working knowledge of Remote Working / Mobile Computing
Working knowledge of Networking (WAN & LAN) topology and protocols
Working knowledge of Windows Active Directory
Knowledge of server hardware maintenance
Scripting knowledge and experience would be an advantage
Preferable Areas of Expertise include: Active Directory, Exchange, Terminal Server Environment, Call Manager User Administration, Mobile Device Management, Working knowledge in Service-Now (ITSM tool), VPN, RSA, SCCM, Citrix Xen Desktop, Smartphones and tablets

Job Description

Provides consistent, first-line support for end users seeking assistance with IT and Business service issues via phone, email and chat
Provide timely resolution for incidents or escalation on behalf of customer to appropriate personnel, and provides incident status updates to management and end-users
Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up
Analyze complex technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues
Monitor, troubleshoot and resolve tickets in assigned queues
Create accurate ticket documentation for all user interactions
Available for escalation of routine support tasks
Deploy software and hardware
Create and update knowledgebase articles to ensure quality documentation exists for the support process. Mentoring and supporting other team members
Coordinate with other staff for the purpose of completing incidents and requests efficiently. Work independently to resolve customer issues with little or no supervision
Perform other job-related duties as assigned

This job has expired.

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