Software Support with Marketing

Nepal

Key Skills: Time Punctuality Installing And Running Windows Based Software Communication Customer Service

This job is expired 4 years, 8 months ago

Job Category	:	IT & Telecommunication > Software Implementation
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Nepal
Offered Salary	:	NRs. 15,000.00 - 25,000.00 Monthly
Apply Before(Deadline)	:	Aug. 13, 2019 23:55 (4 years, 8 months ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 2 years
Professional Skill Required	:	Time Punctuality Installing And Running Windows Bas… Communication Customer Service

Respond to customer enquiries through email and telephone
Oversee and follow-up on open customer issues
Develop customer relationships through professional, dependable and accurate interactions
Deliver company products (Software) to customers
Reply to customer mission critical issues outside business hours
Travel to customer sites for high profile issue resolution
Present training modules to customers
Record and manage best practice resolutions for company’s self-service knowledge base
Escalate issues as per Service Level Agreement
Extend technical support on software for internal and external clients
Inform client functionality requests or software change requests to development team
Manage resolution paths’ knowledge base and known issues
Offer proactive communication to clients, account managers and project managers
Supervise Technical Support forum and website
Work closely with the team and help them incorporate new business strategies and marketing methods
Attend meetings with the production or manufacturing department and understand the details of the products and discuss strategies with them
Help the marketing team in organizing events and exhibitions for the promotion of products and capture potential markets
Lease with the clients. Prepare quotations and negotiating with the prices and other issues
Monitor the impact of the marketing strategies adapted on the sales of the product and make necessary amendments in the strategies