Softech Infosys

Software Support with Marketing

Softech Infosys

Nepal
Key Skills: Installing And Running Windows Based Software Time Punctuality Customer Services Good Communication

Software Support with Marketing

Basic Job Information

Job Category : IT & Telecommunication > Software Implementation
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Nepal
Offered Salary : NRs. 15,000.00 - 25,000.00 Monthly
Apply Before(Deadline) : Aug. 13, 2019 23:55 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years
Professional Skill Required : Installing And Running Windows Bas… Time Punctuality Customer Services Good Communication

Job Description

  • Respond to customer enquiries through email and telephone
  • Oversee and follow-up on open customer issues
  • Develop customer relationships through professional, dependable and accurate interactions
  • Deliver company products (Software) to customers
  • Reply to customer mission critical issues outside business hours
  • Travel to customer sites for high profile issue resolution
  • Present training modules to customers
  • Record and manage best practice resolutions for company’s self-service knowledge base
  • Escalate issues as per Service Level Agreement
  • Extend technical support on software for internal and external clients
  • Inform client functionality requests or software change requests to development team
  • Manage resolution paths’ knowledge base and known issues
  • Offer proactive communication to clients, account managers and project managers
  • Supervise Technical Support forum and website
  • Work closely with the team and help them incorporate new business strategies and marketing methods
  • Attend meetings with the production or manufacturing department and understand the details of the products and discuss strategies with them
  • Help the marketing team in organizing events and exhibitions for the promotion of products and capture potential markets
  • Lease with the clients. Prepare quotations and negotiating with the prices and other issues
  • Monitor the impact of the marketing strategies adapted on the sales of the product and make necessary amendments in the strategies

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