A highly Reputed Trading Company

Service Supervisor

Views: 643 | This job is expired 5 years, 3 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Dec. 24, 2018 23:55 (5 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Problem Solving Time Management Good Communication And Interperson… Teamwork Organisation Skills

Other Specification

Bachelor Degree or equivalent degree in related field
Must have proven work experiences as a Service Supervisor
Ability to work independently and as part of a team
Ability to respond effectively to sensitive inquiries or complaints
Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills
Willingness to adapt to changing business needs and deadlines
Ability to maintain confidentiality of sensitive information
A great positive attitude

Job Description

Keep detail record of all customers with all products
Make follow up calls to all customers bases on their copy/print volume for consumables and spare parts
Prepare final estimate raised by Service Engineer and Technical Supervisor
Send necessary estimate of consumables and spare parts to the customers
Deliver necessary consumables and spare parts to the customers
Visit customer to explain about estimates /original toner/spare parts etc. and for necessary survey
Maintain communication with customers’ via emails, phone calls, etc. to get feedback and solve problem with help of technical staff in case of any.
Forecast consumables and spare parts for the inventory master plan
Keep record of outgoing goods
Keep record of cannibalized machine
Make a list of goods to raise PO before 2 th (A.D.) of every month based on sales status, stock positions, and previous PO’s goods list and submit to logistic department
Prepare monthly sales report of Toner, AMC, and other spare parts and submit to authorize department
Assign service call to technical staff/Service Engineers/ Engineers
Formulate the timesheet of all the technical officers
Correct warranty with all the relevant information and update in E-tracks such as customer register, product register, warranty register, free service register etc.
Keep system of filing like service job card, monthly servicing card and warranty card
Prepare documentation and reports on routine customer correspondence for future reference purpose
Conduct meeting with manager to discuss about process improvements and issues
Ensure that the customers call are handled answered in a timely and accurate fashion
Develop standard procedures and policies for improving the services provided to the customers
Responsible for handling servicing tools of “Technical Department Team” in a proper manner
Prepare daily report and provide to authorize staff
Other office duties assigned by the management