A Reputed Company

Service Manager

A Reputed Company

Service Manager

Executive Search Service of merojob specializes in recruiting best fit candidate for the client organization in various industries. We are also involved throughout more of the hiring process, conducting detailed interviews and presenting candidates to the client organizations selectively. Our process, involves analyzing the need of roles, screening and approaching right candidate, conduct preliminary interviews, facilitating the overall process from interview to selection.

Please be assured that your information are strictly kept confidential with merojob (Executive Search) and any details of your application shall only be shared to client only after proper consent.

Executive Search Service of merojob specializes in recruiting best fit candidate for the client organization in various industries. We are also involved throughout more of the hiring process, conducting detailed interviews and presenting candidates to the client organizations selectively. Our process, involves analyzing the need of roles, screening and approaching right candidate, conduct preliminary interviews, facilitating the overall process from interview to selection.

Please …

Service Manager

Views: 1367 | This job is expired 5 years, 8 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Senior Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 22, 2018 12:00 (5 years, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 5 years

Job Description

  • Achievement of given service target 
  • Implement KTM Standards
  • Maintain Customer Satisfaction standard
  • House Rules and Personal Grooming 
  • Guide and train subordinates for effective performance
  • Reporting and Providing regular feedback to dealer for continuous improvement
  • Conduct Performance appraisal of subordinates on time
  • Action Implementation on feedback received through CSI, PSFU, Repeat Visit Analysis, Customer Complaints analysis
  • Random Audit of working cell – Shop Floor / Front Office / Warranty 
  • Stoppage of loss / leakage / mishandling of equipment’s / customers’ bikes
  • Coordinate and maintain good relations with the staff union members 
  • Manage Customer Complaint
  • Technical Failure Report (TFR)/ Vehicle Off-Road Report (VOR) / Transit Damage Report/ New failure
  • Set up standard procedure to receive and attend the customer so as to increase the Customer satisfaction
  • Remain updated on technical updates
  • Develop Annual Service plan in conjunction with marketing  department
  • Assisting dealers regarding service related activities and providing required support to dealer staff
  • Providing training to dealer staff
  • Organizing and participating in the campaign/activities of department related with sales, service and spares
  • Handling dealer warranty  and free service related issue on time with required diagnosis and troubleshooting
  • Processing warranty, free service claim, consumable coupon claim effectively and efficiently to  ensure the settlement of dealer’s claim on time
  • Processing Spares related activities of dealer to ensure the sufficient stock and healthy transaction



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