Service Head
United Heavy Equipment and Earthmovers

United Heavy Equipment and Earthmovers Pvt. Ltd. (UHEEM) is a subsidiary company of VOITH or Vaidya's Organization of Industries & Trading Houses. We are doing distributorship business of construction equipment in this company representing exclusively The Sunward Intelligent Equipment Group, The Sinomach-HI International Equipment Co. Ltd. and China Electronics Zhejiang Company of China.

Service Head

Views: 533 | This job was expired 1 week, 2 days ago

Basic Job Information

Job Category : Construction / Engineering / Architects > Mechanical, Hydraulic, HVAC, Highway/ Roadway, Heavy Equipment Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : NRs. 50,000.00 - 80,000.00 Monthly
Apply Before(Deadline) : Dec. 06, 2018 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 4 years
Professional Skill Required : Excellent Written And Verbal Com...
Other Specification
  • Must have completed Bachelor's Degree in Mechanical or Automobile Engineering.
  • Must have 4 year of working experience in heavy equipment and earthmovers field.
  • Experience of leading and managing people
  • Ability to analyze complex operational / statistical information and produce accurate / intelligent forecasts and plans
  • Comprehensive and up to date technical awareness of automobiles standards, mechanical sector procurement and budget setting and monitoring
  • Excellent written and verbal communication and presentation skills
  • Personally Effective – excellent organizational skills, ability to prioritize and delegate
  • Ability to seek out, manage and influence opportunities for continuous improvement and change

Job Description

Assure regular and quality service to the customer on time as per plan:

  • To plan and allocate the service engineers as per the requirements
  • To make planned calls to the customers
  • To follow up for parts sales

Assure immediate and timely service to the complaint customers:

  • To plan daily engineer mobilization as per the complaint registered
  • Analysis of complains and visits and find out whether the complain is closed, pending or extended and prepare action plan
  • Planning of Engineers visit for scheduled service/AMC/GV
  • Coordination with HO for Engineers effective mobilization
  • Daily Engineers mobilization before 10.30 AM according to availability  of engineers and intensity of problems

To achieve the target for parts sales:

  • To Ensure the ordered spare parts has been received in system on time
  • Prepare a list of inventory requirement from SVR, check inventory, prepare quotation
  • Prepare a list of regular customers and goodwill customers
  • Manage the contact with them through calls, visits etc
  • Assure the minimum stock level of parts
  • Communicate quotation to customer and get confirmation/ PO from customer 
  • In case of parts unavailability, immediately forward to HO for supply of spare parts as per Lost Order
  • Follow up for VOR parts
  • Follow up courier  /transport for the timely delivery of parts
  • Follow up for potential customer /Daily service/ AMC/ BW  customer for parts and service sales

Proper Store Management:

  • To assure location wise spare parts placement 
  • To assure proper housekeeping and cleanliness of the store  Assure segregation of fast, medium and slow moving spares and store accordingly
  • Assure all spares are at their respective places in the evening before day close
  • In case of shortfall of spares as per invoice, immediately raise discrepancy note and assure submission of it to inventory manager
  • Regular follow up to for timely dispatch of ordered parts

Realization of parts Debtors:

  • Assure that all of the debtors are collected within
  • Ensure no credit sales
  • If credit required, obtain approval from service head or business head in all the cases

Administrative Coordination:

  • Ensure that all of the daily attendance of department staff
  • Check & forward TADA and tour expenses
  • Submit Communication and conveyance details
  • Coordinate with HO for all administrative works
  • Take ownership of fixed assets/office equipments/spare parts/ other office properties

Tools Management:

  • Ensure all engineers got appropriate tools for the job and proper recording mechanism
  • Ensure all of the required tools available


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