Assure regular and quality service to the customer on time as per plan:

• To plan and allocate the service engineers as per the requirements
  
• To make planned calls to the customers
  
• To follow up for parts sales
  

Assure immediate and timely service to the complaint customers:

• To plan daily engineer mobilization as per the complaint registered
  
• Analysis of complains and visits and find out whether the complain is closed, pending or extended and prepare action plan
  
• Planning of Engineers visit for scheduled service/AMC/GV
  
• Coordination with HO for Engineers effective mobilization
  
• Daily Engineers mobilization before 10.30 AM according to availability  of engineers and intensity of problems
  

To achieve the target for parts sales:

• To Ensure the ordered spare parts has been received in system on time
  
• Prepare a list of inventory requirement from SVR, check inventory, prepare quotation
  
• Prepare a list of regular customers and goodwill customers
  
• Manage the contact with them through calls, visits etc
  
• Assure the minimum stock level of parts
  
• Communicate quotation to customer and get confirmation/ PO from customer 
  
• In case of parts unavailability, immediately forward to HO for supply of spare parts as per Lost Order
  
• Follow up for VOR parts
  
• Follow up courier  /transport for the timely delivery of parts
  
• Follow up for potential customer /Daily service/ AMC/ BW  customer for parts and service sales
  

Proper Store Management:

• To assure location wise spare parts placement 
  
• To assure proper housekeeping and cleanliness of the store  Assure segregation of fast, medium and slow moving spares and store accordingly
  
• Assure all spares are at their respective places in the evening before day close
  
• In case of shortfall of spares as per invoice, immediately raise discrepancy note and assure submission of it to inventory manager
  
• Regular follow up to for timely dispatch of ordered parts
  

Realization of parts Debtors:

• Assure that all of the debtors are collected within
  
• Ensure no credit sales
  
• If credit required, obtain approval from service head or business head in all the cases
  

Administrative Coordination:

• Ensure that all of the daily attendance of department staff
  
• Check & forward TADA and tour expenses
  
• Submit Communication and conveyance details
  
• Coordinate with HO for all administrative works
  
• Take ownership of fixed assets/office equipments/spare parts/ other office properties
  

Tools Management:

• Ensure all engineers got appropriate tools for the job and proper recording mechanism
  
• Ensure all of the required tools available