A Leading Travel Agency committed to delivering exceptional travel experiences tailored to the unique preferences of each client. Our mission is to simplify travel planning and provide personalized solutions that inspire unforgettable journeys.

Senior Ticketing Staff

Views: 501 | This job is expired 5 days, 19 hours ago

Basic Job Information

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jan. 16, 2025 23:55 (5 days, 19 hours ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 5 years
Professional Skill Required	:	Gds Strong Problem-Solving Communication Sabre Excellent Leadership And Decision-… Amadeus

Other Specification

Qualifications and Skills

Education: Bachelor degree in Travel, Tourism, Business Administration, or a related field.
Experience: Minimum of 5-7 years in the ticketing industry, with at least 5 years in a supervisory or senior role.

Technical Skills:

Proficiency in GDS platforms (Amadeus, Sabre, or Travelport).
Strong understanding of airline fare rules, ticketing procedures, and travel policies.

Soft Skills:

Excellent leadership and decision-making abilities.
Strong problem-solving and customer service skills.
Exceptional communication and interpersonal skills.

Additional Requirements:

Ability to work under pressure and handle multiple tasks efficiently.
Flexibility to adapt to dynamic work schedules when necessary.

Job Description

Key Responsibilities :

1. Leadership and Supervision:

Oversee day-to-day operations of the ticketing team, ensuring smooth functioning and high-quality service.
Provide guidance, mentorship, and training to junior staff to enhance their skills and performance.

2. Ticketing Operations:

Manage complex ticketing tasks, including international and multi-leg itineraries.
Handle reservations, bookings, cancellations, and ticket issuance using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Travelport.
Monitor ticketing processes to ensure compliance with airline policies, fare rules,and company standards.

3. Customer Service:

Address and resolve escalated customer issues and complaints in a professional and timely manner.
Provide personalized travel solutions to meet customer requirements and enhance satisfaction.

4. Coordination and Communication:

Collaborate with airlines, travel agents, and internal departments for operational efficiency.
Stay updated on industry trends, airline regulations, and promotions to offer informed guidance.

5. Reporting and Analysis:

Prepare and analyze performance reports, including ticketing revenue, cancellations, and refunds.
Suggest improvements in processes to optimize productivity and cost-efficiency.

This job has expired.

Similar Jobs