• Manage daily operations of all of the Quality Control Center (QCC) through supervision of the inbound, sorting, quality check and outbound functions of the center
• Responsible for all the activities of QCC, supporting overall customer return performance in an effective and efficient way
• Supervise, educate and train team members with processes and ensure productivity benchmarks are achieved and activities are performed as per SOP
• Ensure data integrity and timeliness in the updating to package journey, ensure that decision rules are uniformly and accurately applied
• Oversee the training and development need of QCC staff
• Maintain high standard of moral values at work place
• Furnish periodic report, analyze report, propose logical solutions to the existing problems and implement best solutions

Benefits:

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Employee Discount, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up