Sales and Correspondence Officer

Thamel, Chaksibari, Nepal

Key Skills: Presentation Communication Multitasking Problem Solving Interpersonal Skills

This job is expired 3 years, 6 months ago

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Presentation Communication Multitasking Problem Solving Interpersonal Skills

At least Intermediate degree with 2 years of experience in the same capacity working in leading organization
Fluent in English and additional language will be an advantage
Excellent interpersonal and coordination skills
Exemplary sales skills and customer oriented approach
Should have good presentation and professional communication skills both verbal and written
Excellent knowledge of computer proficiency
Should possess the knowledge of IT (will be more advantage)
Pleasing and leading personality
Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers
Problem solving, multi-tasking, time management and organizational skills.
Proven ability to function in team environment
Willingness to work flexible hours

Answer inquiries regarding such information as schedules, procedures, and policies via calls and emails
Correspondence is accurately acknowledged and replied within set timeframes
Maintain basic correspondence databases, and organize and safe-keep official documents records
Assemble and issue required documentation
Perform other administrative duties, within the scope of the contract, as assigned
Must be able to work independently and follow through to completion those duties assigned
Contact customers or agencies to advise them of travel conveyance changes or to confirm reservations
Inform clients of essential travel information such as travel times, transportation connections, medical and other required documents
Communicating with customers in a personalized, informative, courteous and diplomatic manner in order to build a strong relationship
Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable timeframe
Developing a knowledge base and degree of assurance in order to explain necessary information clearly and ensure that the customer fully understands the services company provides
Coordinating and maintaining good relationship with tour operators, vendors, suppliers, partners, etc.
Use promotional techniques to sell itinerary tour packages
Handling issues, complaints and providing immediate solution during the travel of clientele and receiving suggestions and feedback