Department: Sales/ Reservation
Report to: Reservation Team Leader/ Manager, cross report to MD
Location: Kathmandu Office

Roles and responsibilities:

• Prepare accurate internal service sheet & quotation sheet (reservation sheet) for the confirmed itiner-ary, line by line to ensure all the services are booked within the allocated budget
  
• Communicate and follow-up with Sales and Reservation team members based at Tokyo and Hanoi re-quests swiftly through email/ skype
  
• Prepare detail welcome arrival information based on the confirmed itinerary and service sheet to the clients
  
• Book hotels through internal system upon the request of Sales team and maintain up to date record
  
• Prepare / check monthly reports and invoices (additional responsibilities subject to work load)
  
• Participate in trainings, workshops as scheduled by team leader.
  
• Follow the company standard operating process and guidelines 
  
• Efficient use of project timelines, milestones using appropriate tools and planning
  
• Build strong, transparent long-term relationship with coworkers based at Tokyo and Hanoi office
  

Needed Skills, Knowledge and Attitudes: 

• Excellent command of English writing, listening and speaking
  
• Fluent in Japanese speaking and writing skills is a must
  
• Minimum 2 years’ experience in the Sales/ Reservation/ Operations position
  
• Deep interest in Japan and the culture
  
• Sound knowledge and hands on experience of Sales cycling from itinerary planning, making proposal, quotation in excel, presenting, closing sales and following ups
  
• Highly proactive in communication with the internal teams and agents
  
• A team player with positive and can-do- attitude
  

Additional requirements:

• Weekly meetings and report to follow up the task
  
• Forward thinking and finding solution keeping in the best interest of clients
  
• Committed and Flexible to adapt in changing environment of the company
  
• Ready to work under pressure and longer hours in the high seasons 
  
• Strong organizational skills and ability to multi-task, attention to detail is must
  

Salary, Working hours and benefits:

• Gross salary: Highly Competitive  
  
• Individual Performance bonus, Year End bonus
  
• Public holidays as per the Nepalese law
  
• Product and familiarization trip to Japan for 12days after being in the role for 12 months and subject to meeting the  KPI
  

Carrier Development Plan:

Comprehensive carrier development plan of 12- 24 months to be worked out for high performing staff to be re-located to the head office in Tokyo