Purpose: The position holder will be responsible to manage the front desk by handling the telephone calls, visitors, mails and sponsor child gifts at Country Office.

Term and Location: Fixed term employment for 3 years based in Country Office, Lalitpur. 

Required Qualifications & Experiences:

• Bachelor’s Degree in Business Administration/ Business Studies and equivalent
  
• At least 2 years relevant working experience in a similar role
  
• Experience of dealing and handling telephone call effectively
  
• Ability to screen and filter calls/visitors and communicate effectively
  
• INGO work experience preferred
  

Skills

• Effective communication  
  
• Professionally handling calls & visitors 
  
• Good interpersonal and public relation skills 
  
• Good time management skills and coping with work pressure and deadline 
  
• Proficient in computer skills and use of relevant software and other applications 
  

Key Responsibilities:

• Handle all incoming and outgoing telephone calls ensuring clear and effective communication
  
• Welcome visitors, screen their appointments and direct to concerned staff as advised
  
• Receive mail and documents, forward (without opening the contents) to the concerned persons/department.
  
• Ensure effective visitor management by monitoring and maintaining visitor log book
  
• Recording of sponsorship items and dispatching to the respective field offices and keeping track record

Plan International strongly encourages female applicants, applicants from Dalit, Madhesi, Janajati, marginalised ethnic groups and offers proactive support and capacity development for female staff and staff from marginalised groups.