Quality Assurance Officer
eSewa Fonepay

eSewa is a mobile money account. It is a digital wallet from where customers can pay, send and receive money from their mobile phone and internet, instantly.It is in operation since 2009 and has recently been licensed by Nepal Rastra Bank as Payment Service Provider.

Customers can register and get mobile money account instantly, cash-in to their wallet from Agents and partner banks and start making payments. Customers can pay for utilities, recharge their mobile, pay internet bills, EMI, buy airlines ticket, school fees, credit card bills, etc. from their mobile.

Similarly, merchants, service providers and retail outlets can receive payments for goods and services in their wallet instantly. This enables hassle-free, secure and immediate payments from customers.

eSewa App is available for both iOS and Android devices and its primary web portal is www.esewa.com.np.

Quality Assurance Officer

Views: 760 | This job was expired 1 week, 1 day ago

Basic Job Information

Job Category : Production / Maintenance / Quality
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 17, 2019 23:55 (1 week, 1 day ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Bachelor’s degree holder or equivalent
  • Prior work experienced in customer care or support unit
  • Judgment, decision-making, planning and organizing
  • Customer service/support oriented
  • Teamwork
  • Problem analysis and problem solving
  • Attention to detail
  • Good communication skills - verbal and written
  • data collection, management and analysis
  • Proficiency with computers, especially with CRM software, typing speed and MS office packages
  • Good presentation skill

Job Description

  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Measure the quality unit of calls under the provided guidelines
  • Devise sampling procedures and directions for recording and reporting quality data
  • Review the implementation and efficiency of quality and inspection systems
  • Plan, conduct and monitor inbound and outbound calls
  • Document quality assurance activities
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical quality data and present it to reporting unit
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize training interventions to meet quality standards
  • Evaluate findings and implement appropriate corrective actions
  • Responsible for document management systems
  • Assure ongoing compliance with quality and organization regulatory requirements

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