eSewa Fonepay

Quality Assurance Officer

eSewa Fonepay

Quality Assurance Officer

Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company has onboarded more than 200k merchants, 50+ Banks, and Financial Institutions (BFIs) and established a wider network of agents nationwide.eSewa is a mobile wallet that allows you to make online and offline payments to merchants, transfer funds to banks and much more.
Established in 2009, eSewa is a household name today. South Asia’s first digital wallet, licensed Payment Service Provider from Nepal Rastra Bank (Central Bank of Nepal), and an ISO 27001:2013 certified, eSewa is a subsidiary company of F1Soft International, a leading FinTech company of Nepal. Team eSewa has been working tirelessly to achieve its vision to create a cashless economy. For this, the company …

Quality Assurance Officer

Views: 1531 | This job is expired 5 years ago

Basic Job Information

Job Category : Production / Maintenance / Quality
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 17, 2019 23:55 (5 years ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Other Specification
  • Bachelor’s degree holder or equivalent
  • Prior work experienced in customer care or support unit
  • Judgment, decision-making, planning and organizing
  • Customer service/support oriented
  • Teamwork
  • Problem analysis and problem solving
  • Attention to detail
  • Good communication skills - verbal and written
  • data collection, management and analysis
  • Proficiency with computers, especially with CRM software, typing speed and MS office packages
  • Good presentation skill

Job Description

  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Measure the quality unit of calls under the provided guidelines
  • Devise sampling procedures and directions for recording and reporting quality data
  • Review the implementation and efficiency of quality and inspection systems
  • Plan, conduct and monitor inbound and outbound calls
  • Document quality assurance activities
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical quality data and present it to reporting unit
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
  • Prepare reports to communicate outcomes of quality activities
  • Identify training needs and organize training interventions to meet quality standards
  • Evaluate findings and implement appropriate corrective actions
  • Responsible for document management systems
  • Assure ongoing compliance with quality and organization regulatory requirements

This job has expired.

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