Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 600+ professionals in our Sanepa office. For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal

Product Support Analyst

Views: 1752 | This job is expired 2 years, 2 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 8 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 10, 2022 23:55 (2 years, 2 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required
Professional Skill Required	:	Troubleshooting Communication Time Management Sql Knowledge Analytical Coordinate Teamwork

Other Specification

Bachelor’s degree in any field
Excellent English communication skill, both oral and verbal
Experience of technical support in an SAAS environment a plus
Experience in healthcare data related environments a plus
Data analytics and SQL experience a plus
Experience with Salesforce a plus
Flexibility to work odd hours (Morning, Evening, Night, Weekend)

Job Description

Cedar Gate Services is looking for highly motivated, hands-on Product Support Analysts to provide front- line end-user support and triage product and data issues by developing and maintaining a strong customer perception of support and product quality.

Responsibilities

Triage and respond to incoming client support requests
Coordinate with Product and Data Management teams on issues that require resolution, and communicate updates to clients
Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues
Develop action plans around incoming client inquiries, responding to client requests, and escalating issues
Own, track, report and manage support SLAs and ensure delivery against requirements and company goals
Provide analytics on the client tickets with regards to SLA and KPI’s

This job has expired.

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