Department: Retail Store Operations
Stream: Dispensing & Counselling
Reports To: Pharmacy Manager
Duty: 8 hours
Shift: Morning, Day & Night

Job Summary:

Position overview:

As a Retail Pharmacist, you will be responsible for driving sales, ensuring exceptional customer service, and maintaining operational efficiency across the retail pharmacy. This is a dynamic role that requires strong leadership, excellent organizational skills, and a deep understanding of the retail pharmacy industry.

Roles and responsibilities:

1. Prescription Dispensing:

• Accurately and efficiently dispense prescription medications in compliance with relevant laws, regulations, and guidelines.
• Verify the accuracy of prescription orders and ensure proper billing, labeling, and packaging of medications.
• Provide appropriate medication counseling to patients regarding drug dosage, side effects, and potential interactions.

2. Patient Care and Counseling:

• Provide comprehensive medication counseling to patients, addressing their concerns, and promoting adherence to prescribed medication regimens.
• Offer advice on over the counter (OTC) medications, health supplements, and self-care treatments.
• Answer patient inquiries regarding medication usage, side effects, and precautions.

3. Inventory Management:

• Monitor medication inventory levels, ensure appropriate stock levels and avoiding stockouts.
• Perform routine inventory audits, check expiration dates, and manage medication returns and recalls.
• Coordinate with Shift In-Charge/Pharmacy manager to ensure the availability of essential medications.

4. Compliance and Regulatory Adherence:

• Adhere to all legal, ethical, and professional pharmacy standards.
• Maintain confidentiality of patient information and comply with data protection regulations.
• Stay updated on current developments in pharmaceutical regulations, drug therapies, and clinical guidelines.

5. Customer Service:

• Provide excellent customer service by addressing customer needs promptly and professionally.
• Handle customer complaints and resolve any issues related to medication or service.
• Foster positive relationships with customers, healthcare providers, and other team members.

6. Non-Negotiable Working Standards:

• Safekeeping of controlled drugs
• The Health, Safety & Security of stocks and staff should never be compromised.
• Safety of sellable & non-sellable items
• Wrongfully dispensing medicines
• Dispensing expired medicines

Job Requirements:

• 2-5 years of experience in retail pharmacy
• Diploma/Bachelor’s in pharmacy.
• Proven experience patient counselling and medicine dispensing
• Knowledge of inventory management
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Exposure in the hospital pharmacy sections of OT/ICU/NICU/OPD/IPD will be given more priority.