Job Description

The tour manager is a full time position. The Ideal candidate will have an understanding of sales, marketing and customer service in tourism industry. We are looking for an enthusiastic individual who has a drive to succeed in sales and a passion for knowledge of the continent in which we operate.

Independent and Team Work: 

• Candidate must be comfortable working independently and with a team
  
• Candidate must be a self-starter and well organized
  

Key Responsibilities & Qualifications:

• Manage and Supervise Tour Department
  
• Effectively handle FIT, GIT & Corporate Sales
  
• Develop the tour sales strategies for the company
  
• Planning and developing tour product, schemes and programs
  
• To convert every genuine single query to sale to maximize the revenue and profit
  
• To ensure the product sold and supporting information provided to the customer to the highest standard
  
• Responding to customer inquiries via telephone, email, and Facebook and assist them booking their holiday package
  
• Identifying the need for the customer, building an instant rapport, offering advice to support their requirement
  
• Liaising with suppliers to gather required information and holiday package
  
• Make outbound calls to customer to follow up on queries
  
• To up-sell and cross-sell additional travel product and services to maximize the opportunities
  
• To demonstrate total commitment to customer service and to ensure all the customers returns home having had a holiday which exceeds their expectations
  

Other Requirement:

• 3 years experience in manager level in outbound tours and sales.
  
• Strong communication skills in English & Nepali.
  
• Well versed in Microsoft Office, Email and Internet.
  
• Knowledge of worldwide travel destinations and geography.
  
• Customer service and selling skill
  
• Result oriented
  
• Strong organizational and time management skill
  
• Will be able to prioritize and multi-task
  
• Will have the ability to built rapport with the customer
  
• Must be able to work in any other areas within the company as required
  
• Should be able to handle Outbound travel operations independently