Outbound Tour Manager
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Outbound Tour Manager

Views: 238 | This job was expired 4 months, 3 weeks ago

Job Description

The tour manager is a full time position. The Ideal candidate will have an understanding of sales, marketing and customer service in tourism industry. We are looking for an enthusiastic individual who has a drive to succeed in sales and a passion for knowledge of the continent in which we operate.

Independent and Team Work: 

  • Candidate must be comfortable working independently and with a team
  • Candidate must be a self-starter and well organized

Key Responsibilities & Qualifications:

  • Manage and Supervise Tour Department
  • Effectively handle FIT, GIT & Corporate Sales
  • Develop the tour sales strategies for the company
  • Planning and developing tour product, schemes and programs
  • To convert every genuine single query to sale to maximize the revenue and profit
  • To ensure the product sold and supporting information provided to the customer to the highest standard
  • Responding to customer inquiries via telephone, email, and Facebook and assist them booking their holiday package
  • Identifying the need for the customer, building an instant rapport, offering advice to support their requirement
  • Liaising with suppliers to gather required information and holiday package
  • Make outbound calls to customer to follow up on queries
  • To up-sell and cross-sell additional travel product and services to maximize the opportunities
  • To demonstrate total commitment to customer service and to ensure all the customers returns home having had a holiday which exceeds their expectations

Other Requirement:

  • 3 years experience in manager level in outbound tours and sales.
  • Strong communication skills in English & Nepali.
  • Well versed in Microsoft Office, Email and Internet.
  • Knowledge of worldwide travel destinations and geography.
  • Customer service and selling skill
  • Result oriented
  • Strong organizational and time management skill
  • Will be able to prioritize and multi-task
  • Will have the ability to built rapport with the customer
  • Must be able to work in any other areas within the company as required
  • Should be able to handle Outbound travel operations independently

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