The tour manager is a full time position. The Ideal candidate will have an understanding of sales, marketing and customer service in tourism industry. We are looking for an enthusiastic individual who has a drive to succeed in sales and a passion for knowledge of the continent in which we operate.
Independent and Team Work:
- Candidate must be comfortable working independently and with a team
- Candidate must be a self-starter and well organized
Key Responsibilities & Qualifications:
- Manage and Supervise Tour Department
- Effectively handle FIT, GIT & Corporate Sales
- Develop the tour sales strategies for the company
- Planning and developing tour product, schemes and programs
- To convert every genuine single query to sale to maximize the revenue and profit
- To ensure the product sold and supporting information provided to the customer to the highest standard
- Responding to customer inquiries via telephone, email, and Facebook and assist them booking their holiday package
- Identifying the need for the customer, building an instant rapport, offering advice to support their requirement
- Liaising with suppliers to gather required information and holiday package
- Make outbound calls to customer to follow up on queries
- To up-sell and cross-sell additional travel product and services to maximize the opportunities
- To demonstrate total commitment to customer service and to ensure all the customers returns home having had a holiday which exceeds their expectations
Other Requirement:
- 3 years experience in manager level in outbound tours and sales.
- Strong communication skills in English & Nepali.
- Well versed in Microsoft Office, Email and Internet.
- Knowledge of worldwide travel destinations and geography.
- Customer service and selling skill
- Result oriented
- Strong organizational and time management skill
- Will be able to prioritize and multi-task
- Will have the ability to built rapport with the customer
- Must be able to work in any other areas within the company as required
- Should be able to handle Outbound travel operations independently
- Should possess a vehicle (two wheelers) including driving license