About the job

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

ROLE PURPOSE:

This role will act as country single point of contact for OTC issues. Plan, execute, manage and achieve effectively OTC deliverables, manage OTC performance of Shared Services team, promote continuous improvement to OTC processes and ensure compliance for Internal Control (CRISP) OTC, AP OTC, DOAG, Global Collection Treatment Plan (CTP) and NSS policies. Lead in OTC related projects.

YOUR TASKS:

• Be country single point of contact for OTC matters.
• Supporting commercial/ Ops/ CS needs and feedback while achieving OTC targets and ensuring compliance to policies and CRISP
• Ensure correct accounting treatment per IFRS and DP DHL policies for OTC transactions
• Work with SPD team to review and archive 12 months inactive a/c by customer sites
• Review and ensure correct tagging for new accounts setup in COMET
• Ensure timely implementation of Global Pricing instruction
• Assist Finance Manager to support implementation of Billing Modernization Roadmap and ensure sustainability of “To Be” states
• Approve Credit Note per DOAG, ensure controllable root causes are fixed timely and drive PIP% target.
• Recommend appropriate credit terms, credit limit for both freight and duty account opening before being approved by Finance Manager
• Perform periodic review of credit limit and terms
• Review to mitigate credit exposure of high ad hoc trading
• Mitigate exposure in write off
• Lead in monthly credit review between Commercial and SSC Collection teams, ensure issues or disputes are resolved timely to enable smooth collection process
• Lead in monthly key customer visits and participate in Quarterly Business Review (QBR) with Commercial team
• Lead weekly COD AR with service centers and gateways
• Analyze, identify and execute process improvement from Credit Note root cause report,
• Perform quarterly review of IAS & IBS billing systems user IDs for country team, and check new user IDs creation.
• Support internal and external audit requirement
• Regularizes compliance to OTC, NSS, GCTP policies
• Ensure accounting treatments related to OTC transactions are aligned DP DHL policy.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

YOUR PROFILE:

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. 
• Analyzes and resolves complex cross-functional issues. 
• Well-developed relationship skills and ability to network with multiple levels of an organization and other business units
• Experience in OTC performance management and logistics industry (preferable)
• Communication skills (English), spoken and written (excellent)
• Degree in Business or Finance
• 2 - 3 years of experience in managing OTC performance or related field.
• Must be a Nepali citizen based in Nepal.

OUR OFFER:

• Strong career support in an international environment. 
• Great culture and colleagues. 
• Multifarious benefit program. 

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!