• Demonstrate financial comprehension of the cafe’s budget and P&L
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
• Manage labor schedules in line with the cafe’s budget and forecast models
• Successfully run a department and/or cost center
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
• Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
• Foster an environment of customer service in which all team members put the guest first in every situation
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system
• Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
• Ability to engage with guests in regards to music both current and past
• Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance
• Support staff development and advancement along well-defined career paths
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention
• Possess a self-motivated approach to their own personal and professional growth

Applying Procedure: 

Interested candidates are requested to mail their updated CV at [email protected]

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