• Work on clear and impactful projects to improve operations & our partners experience.
• Work with the Heads of functional departments to initiate, plan and execute growth plan projects.
• Coordinate and follow up with functional teams to ensure that all projects are delivered on-time, within scope and within budget.
• Identify bottlenecks in interdepartmental processes and improve/streamline those processes.
• Track project progress; identify, report and resolve issues and risks in order to launch initiatives on time and smoothly.
• Identify new areas of growth or service improvement.
• Work with our international teams to learn and implement best practices.
• Challenge the status-quo such as current systems and processes to identify short- and long-term improvement opportunities.
• Report and escalate issues / problems to management as needed.
• Drive collaboration and positive relationships between functions within Daraz in order to meet common business goals.
• Identify skill gap, work on skill and capabilities development plan, execute such plans to enhance knowledge, skill and abilities of the team members across the departments.
• Actively coordinate with regional team to devise impactful projects, exchange learnings and execute.
• Identify, secure and manage the resources required to execute projects.
• Maintaining & improving main KPIs: success rate, E2E lead times, cost optimization, reducing the business losses, enhance customer/seller experience, SOP compliance and process optimization.
• Examples of projects might include setting up markets for e-commerce services, gap analysis on existing service offering processes, various projects to enhance customer/seller experience, expansion of offline network, introduction of new systems and processes etc.

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business

Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up