If you're a proactive, detail-oriented professional with a passion for driving success and innovation, we want you! Elevate your career with us as an Operations and Marketing Coordinator (PPA) and make a significant impact in a collaborative environment.

About Us:

Alaya is a place where dreams take shape and grow. Originally founded as Home Loan Experts in 2007, the company expanded its reach by establishing HLE Nepal in 2012, which later rebranded to Alaya. This transformation signifies Alaya's unwavering commitment to supporting not only its customers and clients but also its community and colleagues. Alaya goes beyond being a mortgage industry leader, offering a boundless place of limitless potential where individuals can dedicate their hearts, flourish, and shine. Alaya redefines the power of place, becoming “Your Place” to dedicate your heart, to flourish, and to shine.

Alaya and Home Loan Experts offer more than mortgage expertise; it's a place where you can thrive. Here, we value Passion, Care, and Oneness—caring deeply for our team and embracing unity. Together, the Alaya team works as one family, united in their mission to help people realise their dreams.

About the role:

The Operations Management Coordinator role at Alaya is a broad and multifaceted position that encompasses a variety of key responsibilities. This role involves coordinating and completing critical business reports, including KPI tracking, website audits, and commission reviews for our partner. The coordinator will also provide administrative support, such as arranging staff onboarding and offboarding, preparing data and presentations for team meetings and events, and resolving IT issues. Additionally, they will support the marketing efforts of the organization by producing marketing content and managing its distribution across the website, email, and social media channels. This role is crucial in supporting the Managing Director, Chief Operating Officer, Team Leaders, and client-facing team members in performing their duties effectively.

Who You Are:

You are process-oriented and possess a strong customer-first attitude, focusing primarily on supporting staff. You should be capable of handling large amounts of information and data, demonstrating proficiency in MS Office (Outlook, Word, and Excel) and CRM systems. As a proactive thinker with a knack for problem-solving, you show initiative and have a keen eye for detail. Adaptability to manage multiple tasks and changing priorities is crucial, as is a positive attitude and enthusiasm for learning new systems and processes.

What You'll Do:

• Staff Onboarding and Offboarding: Coordinate with various parties to ensure timely onboarding and training of new staff.
• Business Reporting: Complete and manage business-critical reports, including KPI reporting, website testing, and lead auditing.
• Meeting Preparation: Prepare data and presentations for monthly and quarterly meetings and events.
• Project Management: Execute projects delegated by senior management, focusing on process improvement and new software implementation.
• Employee Reviews: Prepare reports for annual employee reviews.
• IT Support: Assist staff with IT issues by liaising with IT support teams.
• Process Improvement: Review and enhance existing processes, collaborating with staff for feedback
• Marketing Content: Support the production and dissemination of marketing content across various platforms.

What We're Looking For:

• Bachelor's Graduate (with finance/ marketing background)
• Top-notch written and verbal communication skills
• 1 year of experience in operations or executive roles (foreign client handling would be a plus)
• Must be resilient and capable of building effective team relationships
  
• Proactive problem-solving abilities and meticulous attention to detail
• Online resource researching skills
• Must be proficient in documentation and reporting
  
• Ability to work under pressure and work independently with less supervision
• Excellent time management skills and prioritization of workload
• Proficient in using Google Apps (Drive, Docs, Sheets) and MS Office
• Adaptability to multitask and have a great attitude toward learning - as there will be a huge learning curve!

What’s In It For You:

A Passion-Driven Environment: Work with a team that’s passionate about what they do and driven to succeed.

Care for You: We prioritize your well-being, offering a supportive and inclusive workplace culture.

Oneness in Diversity: Be part of a diverse team where every voice is heard and valued. Together, we celebrate our successes and grow stronger as one

Comprehensive Benefits:

• Five Working Days (Mon-Fri)
• Complimentary full breakfast
• Working with cross-cultural teams across Australia and Nepal 
• Various exclusive bonuses, including profit, festival, book reading bonus and many more.
• Employee Assistance Program (EAP) for work-based counselling.
• Employee engagement and well-being activities and events.
• Educational discounts through partnerships with various top colleges.
• Continuous learning and development opportunities
• Monthly and Quarterly Awards and Recognition
• Employee referral bonus for recommending new hires.
• Customer Referral - Refer your friends and relatives in Australia to use our services and we’ll reward
• Medical and accidental insurance coverage for you and two beneficiaries.
  
  
• Exclusive Leaves:
• 18 days of paid annual leave.
• 12 days of paid sick leave.
• 1 day floating leave
• 4 months of paid maternity leave.
• 1 month of paid paternity leave.
• 13 days of paid public holidays (Extra 1 day for female employees)

Work hours: 6:00 A.M to 2:00 P.M (non-negotiable) including a 1-hour lunch break

Please note that our office premises are open so we will be delighted to work with you in a physical setup if you get selected!

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