• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
• Ensures that scheduling of staffs is done in an effective and efficient manner that meet staffing objectives and achieving guest satisfaction
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  
• Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals
• Responsible for operations related analysis and develop strategy
• Answers inquiries pertaining to Slots and Online Games departments policies and services, and resolve occupants’ complaints while supporting all customer service programs
• Makes recommendation on implementation and oversight of overall strategies for the overall engagement, customer service and expense management in order to maximize profitability for all areas of responsibility
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions and complaints
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance
• Maintains strict confidentiality in all departmental and company matters
• Give orientation and training to new staffs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance
• Responsible for employee performance (disciplining, coaching, counselling)

Only the shortlisted candidates will be contacted for further selection process. No telephone inquiries will be entertained 

Qualified local candidate are highly encouraged to apply.