Online Marketing and Customer Experience Specialist

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Online Marketing and Customer Experience Specialist

Views: 2927 | This job expired 9 months, 3 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Narayan Chaur, Sama Marga, Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 23, 2018 23:59 (9 months, 3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required

Job Description

  • Be the owner of customer experience throughout the customer’s journey on Daraz App and Website
  • Track customer browsing and buying behavior through different tools on Daraz App and Website
  • Plan and strategize to obtain maximum conversion from various campaigns on homepage. Maintain the objective to bring maximum shoppers from home page to product display page
  • Align with the Commercial stakeholders to plan future campaigns and promotions keeping the buying behavior data in purview
  • Apply various marketing tools to optimize campaign and promotions performance
  • Align and coordinate between the commercial and marketing stakeholders for smooth execution of campaigns and promotions
  • Produce and analyze reports and data to maintain individual and team KPIs. Study data for maximum optimization of marketing efforts 

Qualification required:

  • Must have completed Bachelor's or Master’s degree in business disciplines, IT or engineering
  • Must have at least  2 years of working experience in marketing, sales or consulting
  • Must be good with data analysis, reporting, Excel and Presentation
  • Should have had taken leadership or ownership roles in their previous employment tenure
  • Must be enthusiastic about learning new skills.
  • Must be strong organization skills with a problem-solving attitude
  • Must have excellent written and verbal communication skills 
  • Should have go-getter and can-do attitude

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Five days a week (Sunday to Friday), 9 AM to 6 PM working hours
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up

How to apply:

  • Email with your CV as an attachment to your email needs to serve as a cover letter
  • Include in the subject field of the email the title of the job you are applying for
  • If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information


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