Key Responsibilities:

Data Collection, Entry and Storage

• Responsible for all data collection and collation for Hamro Samman project under Shanti Foundation in Makwanpur and Kathmandu districts
• Regular contact with field staff to monitor the collection of data and ensure accuracy and timeliness 
• Contribute to prepare regular progress reports, Success story and Case study, presentations, and work plans.
• Ensure that the project maintains its strategic vision and that its activities result in the achievement of its intended outputs in a timely manner
• As required, coordinate closely with Third party monitors to monitor and assess the quality of services provided by each facility.
• Responsible for overall M&E and learning needs of the project and will come up with findings based on real data to show performance of the projects
• Liaise with facilities and partners focal points to ensure regular and timely information flow
• Share and discuss M&E findings and compiled data with relevant program staff to inform program activities
• Coordinate with program staff and/or external consultants, participate in the implementation of surveys or studies and analyze results to inform project design and program implementation
• Ensure feedback is received regularly from the field offices through various channels (What’s app, Emails, Hotline, Feedback Forms) and are entered promptly into the database
• Ensure hard copies of the Feedback forms are archived to allow for data verification at a later point
• Ensure information submitted by beneficiaries by phone or email are entered promptly into the database
• Work with partners and team to ensure the questionnaires are delivered to Shanti Foundation office with high degrees of regularity 
• Travel to field offices to ensure the data collection process is coherent and follows the same methodology. 
• Support the facilitating of capacity building and strengthening sessions of staff through training and coaching on Feedback and Complaint mechanism
• Provide the Program manager with up-dates on progress of data entry
• Ensure coherence, investigate missing data and report issues of concern to supervisor
• Ensure the regular, timely submission of projects’ reports, providing accurate information and in the appropriate format from the staff 

Data Analysis:

• Review, process and analyze entered data and identify significant issues of concern
• Refer complaints and feedback to assigned focal points (by sector) and ensure proper follow up.
• Provide overviews over trends in number of complaints submitted

Community Engagement and Outreach:

• Ensure high levels of inclusion of beneficiaries’ views in the way data is collected and processed
• Organize focus group discussions with beneficiaries to outline feedback mechanisms and incorporate responses into revisions of the mechanisms

Reporting:

• Ensure all reporting requirements are met in a timely manner, both internal and external, by the concerned Programme staff through tracking completion of monthly, quarterly, mid-year and annual reports, as required
• Provide technical support to ensure that the reports are high quality and evidence-base

Others:

• Languages- Fluency in English and Nepali
• Adhere to organizational standards and policies and Code of Conduct
• Any other tasks as assigned by the  Program Manager