Role Purpose
The MEAL Officer will be responsible for field monitoring using minimum standards, preparing action plans, maintaining close coordination with the MEAL team. The responsibilities also include establishing, managing and strengthening accountability to beneficiaries mechanisms, managing complaint and feedback mechanisms, assisting the MEAL Coordinator in identifying key compliance.

Term and Location: Fixed term position till December 2018 based in Achham under MFWRO

Required Qualification: Bachelor's degree in any Social Science with at least 3 years of experience in monitoring & evaluation and /or research works preferably with INGOs

Key Areas of Accountability

1.    Role Dimensions:

• Smooth functioning of MEAL system in all PNGOs under district offices. Conduct frequent quality monitoring visit against Quality benchmarks-QB randomly and capacitate to the PNGOs MEAL team for regular quality monitoring visit against QB.
• Support to the Sr. MEAL Coordinator during base line survey, formative and operational research, evaluation period and reporting time etc. Make sure the complaint & feedback mechanisms are well functional and assist to the Sr. MEAL Coordinator. Keep good coordination and collaboration with all program team and partner staffs as well.
• Maintain regular report preparation and share with proper channel.
• Support Project/program Coordinators under different themes in the region to build the technical and organizational MEAL capacity of partners in the assigned districts.
• Provide technical supervision to PNGOs for the utilization of MEAL training through coaching, feedback and suggestion to maximize the impact.

2.    Monitoring:

• Develop/review Monitoring Checklist of program activities. Translate it into Nepali, if required.
• Capacity building of PNGOs MEAL Officer and Assistant on DM&E and quality monitoring process against QBs.
• Technically supervise MEAL Officer in Partner Organizations.
• Organize frequent field visit to monitor program activities / interventions against QB and produce & share reports to concerned PNGOs MEAL team and SC PC, Regional Program and MEAL team based on quality and accountability findings and incorporate inputs from program team in action agreed plan.
• Support program staff to strengthen joint planning and monitoring with stakeholders.
• Assist to Sr. MEAL Coordinator for conducting situation analysis studies
• Improve the quality of program design – reviewing log-frames, results frameworks, project plan, strategic plans, M&E Plan etc.
• Technical support in collecting quality data and analysis against the performance indicators and targets on periodic basis
• Technical support in Total Reach, Global indicators reporting of SCI.
• Ensure the quality of reporting data and verify those data and information from sources periodically in sample basis.
• Review & reflect whether the DIP is followed as per the plan or not during all staff meeting.
• To carry out follow-up monitoring visits to materialize action agreed in action plan also maintain ' Monitoring-Action Plan Tracker' at field level.
• Maintain close coordination with MEAL staff at country office on Quality and Accountability issues. Share all information (monitoring reports, CFM database preliminary inquiry reports) with MEAL Manager while taking Regional Sr. MEAL Coordinator in the loop.

3.    Evaluation:

• Assist to Sr. MEAL Coordinator for all formative and operational research.
• Support to evaluation team while conducting periodic evaluation of project intervention at field level.
• Assist to Sr. MEAL Coordinator in preparing and conducting baseline studies.
• Ensure quality case studies through partner MEAL team.

4.    Accountability:

• Establish an effective functional system for complaints/feedback handling and response mechanisms at community level in the support of MEAL Assistant.
• Ensure the CFM are functional and accessible to beneficiaries.
• Develop regular trend analysis of complaints at organizational level and share it with program team as per protocols.
• To assist Sr. MEAL Coordinator in carrying out preliminary first inquiry report in case of serious nature of complaints filed by beneficiaries/communities and support for investigation of that types of complaints as per CFM protocol.
• Make sure that the action agreed plans and CRM action plans are followed in timely manner or not by program team.
• On quality and accountability issues, Share all information (monitoring reports, CRM databases, preliminary inquiry reports, case studies etc) in the support of MEAL Assistant with Regional Sr. MEAL Coordinator.
• Share MEAL findings & CFM issues in each monthly meeting as defined in the protocol.
• Ensure that the CFM guideline is being followed by all staffs within PNGOs along with board members and SC both.

5.    Learning:

• Assist to Sr. MEAL Coordinator for developing quality reports and findings.
• Generate periodic reports and share along with document the key learning from the MEAL system.
• Ensure the key learning's are incorporated in upcoming plan and interventions as learning cycle.

6.    Others:

Collaboration:

• Builds and maintains effective relationships with entire team members of organization, colleagues, members and external partners, supporters and stakeholders.
• Values diversity, sees it as a source of competitive strength
• Approachable, good listener, easy to talk etc.
• Follow the Theory of Change developed by SCI.

Reporting:

• Produce and share MEAL monthly, quarterly, half yearly and cumulative yearly compile report to the supervisor and program team through proper channel.
• Ensure that all the data related to MEAL action Plan tracker & CRM database are entered into OPMIS in a timely manner through MEAL Assistant.
• Coordinate closely with the all regional SC staffs and report with updated complaints registered, their resolution process, Action plan tracker & other MEAL related issues.
• Assist to Sr. MEAL Coordinator to generate quality MEAL report.
• Carry out dual responsibility in case of big emergency as per organizational requirement
• Any other tasks given by line manager.
• Take lead to response emergency with the support of PNGOs, DDRC and related stakeholders in the district

Knowledge, Skills and Experience