We are looking for an energetic and competent Logistics and Customer Service  Coordinator to oversee and facilitate the smooth operations of our logistics to achieve  maximum efficiency in our pick up management system.  

• Manage daily client pick-ups; scheduling pickups, preparing pickup sheets, and  other related tasks to ensure smooth pickup operations.  
• Ensure customer satisfaction through excellent communication, interpersonal  and management skills to address customer needs, queries, and resolve  issues.  
• Effectively communicate with clients through a variety of channels including phone calls, social media platforms (Facebook, WhatsApp, Viber, etc.), email, and occasional in-person meetings. Handle incoming calls on a daily basis to address inquiries about Doko’s services, communicate with customers regarding pick-up schedule, cancellations, among others.
  
• Coordinate with site personnel to smoothen the communication flow between  the operations and pickup teams.  
• Organize periodic training for pickup staff to ensure professional behavior,  punctuality, boost morale and team spirit.  
• Prepare periodic reports to analyze the efficiency of operations. The monthly  report would include details on trips, attendance and distance of the pick-up  team and vehicles. 
• Ensure timely closing, rectification, and settlement of clients’ accounts.  Coordinate with accounts to manage accounts including credit payments of  corporate and household clients. 
• Perform other tasks as assigned. 

Qualification & Experience 

• Bachelor’s degree in business administration, marketing or a related field  preferred. 
• 2 years of previous work experience in customer service or logistics  management is preferred, but not required.  
• Ability to work with minimal supervision and track multiple processes. 
• Strong organizational and coordination abilities. This position requires constant  coordination between the Doko’s site and operations staff as well as clients.  Applicants that demonstrate an ability to multitask, coordinate, and organize  depending on the pace of the day will be given preference.  
• Strong problem-solving skills. 
• Excellent interpersonal skills. This position will require constant interaction with  various Doko staff and clients. Preference will be given to those candidates who  demonstrate strong interpersonal and communication skills.  
• Proficiency in Microsoft Office. 

What do we offer? 

• Work at a leading waste management company in Nepal. 
• Work and network with a diverse range of clients (hospitality sector, industries,  corporate offices, educational institutions, etc.). 
• Experience in a challenging and leading role. 
• Work with a young and enthusiastic team.  
• Skills development in multiple disciplines. 
• Culture where your ideas and opinions are welcomed and encouraged.  

Applying Procedure 

Interested candidates are requested to apply through merojob or email us your CV and cover letter at [email protected] no later than 15th December, 2021.

Only shortlisted candidates will be contacted. Thank you, and we look forward to  receiving your application. 

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