Report to: Members Services Supervisor

Working Hour: 48hr per week

Fringe Benefit: As per AMA policy

Duties & Responsibilities:

Pool Management:

• Vacuum & clean swimming pool daily
• Keep pool chairs and mattresses clean all the time
• Send water for test once a week to the outside lab
• Check water pump house every day and report any malfunctioning to supervisor immediately
• keep swimming pool area clean
• Set up and store away furniture around the pool at beginning and end of each day

Life Guarding:

• Enforce all AMA pool rules given by AMA
• vigilantly watch pool while members are swimming
• Ensure the correct number of life guards on duty at all times
• Rotate with co-shift worker to ensure one lifeguard is always in the lifeguard seat in observation
• Observe the toddler / family pool and ensure members are following regulations

Other Duties:

• Give swimming lessons to the members when required
• Other duties as directed by management

Customer Service:

• Represent AMA in a positive, professional and courteous manner to customers and staff
• Ensure the provision of service standards that develop and encourage repeat business
• Respond to customer complaints and refer to managers if required
• Always wear uniform when on duty
• Uphold the excellent grooming and presentation standards of AMA

Service Support:

• Ensure efficient use and management of time
• Contribute new ideas and offer customer feedback to Supervisor
• Report any damaged or equipment breakdowns
• Assist in creating and maintaining a safe working environment
• Support the implementation of new policies and procedures issued by Management from time to time
• Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust and mutual respect
• Perform all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adhere to procedures and achieve a high standard leading to total guest satisfaction
• Update yourself and follow procedures according to AMA rules and regulations
• Attend divisional/departmental meeting and training when requested
• Assist with other duties as determined by immediate superiors from time to time

Skills and Experience:

• Full Life Guard qualification and license with Nepal Swimming Association
• Full Swimming Instructor qualification and license
• At least 3 years of work experience 
• Knowledge and experience of Swimming Pool attendance and water filtration systems
• Excellent customer service skills and experience in dealing with the public 
• Fluency in spoken English language

Values and Characteristics:

• Self-Starting and demonstrate initiative
• Innovative and passionate about excellence
• Strong communication skills
• Good time management 
• Interest and knowledge of recreation & leisure industry
• Motivated and energetic person with strong communication and social skills
• Open to new ideas and driving change & excellence

Apply to us for the next adventure in your career. 

TO APPLY:

Please send a copy of your CV to [email protected] and a cover letter stating why you feel you are appropriate for the role. 

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