American Mission Association
The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.


Views: 12644 | This job was expired 1 year, 3 months ago

Basic Job Information

Job Category : Others
Job Level : mid
No. of Vacancy/s : [ 1 ]
Offered Salary : None
Apply Before(Deadline) : Jul. 14, 2017 00:00 (1 year, 3 months ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Other Specification


Job Description

Report to: Members Services Supervisor

Working Hour: 48hr per week

Fringe Benefit: As per AMA policy

Duties & Responsibilities:

Pool Management:

  • Vacuum & clean swimming pool daily
  • Keep pool chairs and mattresses clean all the time
  • Send water for test once a week to the outside lab
  • Check water pump house every day and report any malfunctioning to supervisor immediately
  • keep swimming pool area clean
  • Set up and store away furniture around the pool at beginning and end of each day

Life Guarding:

  • Enforce all AMA pool rules given by AMA
  • vigilantly watch pool while members are swimming
  • Ensure the correct number of life guards on duty at all times
  • Rotate with co-shift worker to ensure one lifeguard is always in the lifeguard seat in observation
  • Observe the toddler / family pool and ensure members are following regulations

Other Duties:

  • Give swimming lessons to the members when required
  • Other duties as directed by management

Customer Service:

  • Represent AMA in a positive, professional and courteous manner to customers and staff
  • Ensure the provision of service standards that develop and encourage repeat business
  • Respond to customer complaints and refer to managers if required
  • Always wear uniform when on duty
  • Uphold the excellent grooming and presentation standards of AMA

Service Support:

  • Ensure efficient use and management of time
  • Contribute new ideas and offer customer feedback to Supervisor
  • Report any damaged or equipment breakdowns
  • Assist in creating and maintaining a safe working environment
  • Support the implementation of new policies and procedures issued by Management from time to time
  • Exhibit a positive and involved team attitude to all and promote positive relations through an environment that encourages open communication, trust and mutual respect
  • Perform all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adhere to procedures and achieve a high standard leading to total guest satisfaction
  • Update yourself and follow procedures according to AMA rules and regulations
  • Attend divisional/departmental meeting and training when requested
  • Assist with other duties as determined by immediate superiors from time to time

Skills and Experience:

  • Full Life Guard qualification and license with Nepal Swimming Association
  • Full Swimming Instructor qualification and license
  • At least 3 years of work experience 
  • Knowledge and experience of Swimming Pool attendance and water filtration systems
  • Excellent customer service skills and experience in dealing with the public 
  • Fluency in spoken English language

Values and Characteristics:

  • Self-Starting and demonstrate initiative
  • Innovative and passionate about excellence
  • Strong communication skills
  • Good time management 
  • Interest and knowledge of recreation & leisure industry
  • Motivated and energetic person with strong communication and social skills
  • Open to new ideas and driving change & excellence

Apply to us for the next adventure in your career. 


Please send a copy of your CV to and a cover letter stating why you feel you are appropriate for the role. 


This job is expired.

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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