• Work closely with System Admins, Product owners and Sr. NOC Technicians
• Act as lead triage agent in Application Support for internal product and numerous 3rd party applications during outage events
• Taking ownership of Operations and Infrastructure service requests
• Lead on technical Systems tools and utilization.
• Monitor automated systems and branch systems
• Support software deployments through completion and ensure the systems are up to date on patching and vulnerabilities.
• Monitor all core systems to maintain system uptime
• Designing and implementing processes to ensure high availability of all systems and take immediate control of production problems and drive them to resolution
• Documenting internal support processes and procedures
• Leading, coordinating, documenting, and participating in key process improvements
• Implementing and enforcing system and data security measures
• Working closely with all teams in technology on projects of all scopes, including complex and cross-functional efforts
• Work with system owners to implement needed changes
• Perform NMS Testing on WAN or LAN infrastructure upgrades.
• Work with senior engineers in ISP environment
• Generate required reports such as; Wireshark, Nagios, CACTI, Network Management System (NMS) and other monitoring-tool reports and traces in support of existing incidents and forensic reviews.
• Experienced people will be in priority and freshers can also apply and will be evaluated based on their knowledge.
• CCNA and other courses will add more points.

Note: 

• Females are encouraged to apply
• Must be completed in Bachelor in IT related field
• Ability to work under high pressure and extended hours
• Fluent in speaking English and Nepali
• Excellent Interpersonal Skills with a pleasant personality
• Candidate should have valid  License, two-wheeler preferred