IT Technician

Durbarmarga, Kathmandu

This job is expired 1 year, 9 months ago

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year

Associate’s degree in Computer Science or related field and at least 1 year of relevant IT work experience required
Technical troubleshooting experience [documented ability to analyze and diagnose network, computer, and or telecom issues]
At least 1 year of computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers]
Ability to solve technical problems, work well under stress, and follow instructions
Ability to communication effectively to all levels of the organization
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above

Monitor server/network equipment, respond to user calls and service tickets, trouble-shoot and escalate issues pertaining to production systems in support of Casino and Back Office activities
Provide written and verbal status reports, communicate and update customers and team of issues, and update online diagrams and documentation. Reinforce service level agreements
Participate in IT projects under direction of operation leads and management team
Maintain organized, clean and safe work environment throughout the enterprise
Responsible for maintaining confidentiality of sensitive and/or classified types of information documents
Perform installations and basic configurations of hardware, software, and telephones. Perform preventative maintenance
Participate in asset tracking, inventory management, telecom/network maintenance, vendor management, and process improvement activities
Ability to work any assigned shift (day/swing/graveyard)
Perform other duties as assigned to support the efficient operation of the department

This job has expired.

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