Main Tasks and Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, etc.
• Monitoring and maintaining computer systems and networks and ensuring users get the maximum benefit from them
• Responding promptly to service issues and requests
• Providing technical support across the company 
• Setting up accounts or systems for new users along with assisting with resolving issues
• Repairing and replacing equipment or technology and testing/evaluating it as necessary
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports, and diagnostic tests.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Maintaining databases and ensuring system security.
• Keeping track of technological advancements and trends in IT support.

Qualification Required

• Minimum bachelor's degree in Computer Science, Information Technology or other relevant fields
• Preferably two years or more of demonstrated experience 
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Ability to express ideas clearly and concisely in both oral and written forms
• A technical, logical thought process
• An ability to stick to strict deadlines and to prioritize and delegate accordingly
• A keen eye for detail