Qualifications:

• Associate’s degree in Computer Technology or related field
  
• Minimum of two (2) years prior experience with providing workstation support
  
• The ability to prioritize, be attentive to details, maintain confidentiality
  
• Demonstrated communication, analytical, problem-solving and computer skills required
  
• A sense of urgency and commitment to quality and confidentiality
  

Technical Skills:

• Technical implementation knowledge in the following areas: Servers, Database, Workstation Active Directory, File Sharing, Print Sharing Backup, Scheduling Switches, Routers, Modem Antivirus, Firewalls, IPS, VPN Authentication Systems Log Monitoring, Management Emails, Network Printer Troubleshooting, Door Access, Telephony, Internet Connectivity Security and Policies
  
• Documentation of IT systems, network, procedures
  
• Knowledge in implementing and supporting Mikrotik, Cyberoam, Cisco networking and security product.
  
• Good understanding of Delivery around Internet Service and Solutions, and Managed Services.
  
• A working knowledge of IT operating systems, particularly Windows, MAC
  
• Good communication skills, both written and oral