The IT Assistant will be responsible for providing first line IT support to our internal staff. The primary focus of the employee will be on prompt resolution of IT issues via desk-side, virtual, phone or email support with our users. They need to make sure our IT system and devices run smoothly to support the company’s operation.

Responsibilities

• Provide consistent, first-line support for our staff seeking assistance with IT issues and making sure the business runs smoothly from an IT perspective.
• Be available for support and respond promptly to users’ inquiries, complaints and requests.
• Make comments and documentation on tickets for all user interactions. Provide updates to supervisors and the reporting manager.
• Monitor the company’s network and liaise with service providers to maintain ~100% uptime of network and connectivity.
• Complete on-boarding and off-boarding IT tasks. Follow our on-boarding and off-boarding checklist which includes installing software, setting up and removing accounts, providing and collecting devices, etc.
• Create and update our IT manuals to ensure quality documentation exists for the support process. Mentoring and supporting other team members.
• Analyze technical issues and problems in the organization and suggest better ways of IT practices. 
• Liaising with vendors in the market to find appropriate IT devices that meet our requirements.
• Repairing devices through service centers if and when required.
• Work with Office Administrator to manage IT Inventory including laptops, peripherals and other IT devices.
• Any other AD HOC tasks when required.

The Benefits of Joining us!

• A secure long-term role.
• Paid annual leave and sick leave.
• Provident Fund and Gratuity as per labour law of Nepal.
• Paid maternal and parental leaves.
• A 5-day work week except for 1 Sunday of the month.
• An environment that values continuous learning and development.
• Office-sponsored daily breakfasts and other benefits.
• Recreation room to unwind and chill!
• Parties and events – we want you to have some fun at work!
• Accident and health insurance for you and your two family members.
• Office sponsored 'Employee Assistance Program.' 

Note:  

The detailed Position description will be discussed during the face-to-face interview. 

Applying Procedure:

Sounds like an opportunity for you? Send us your resume and cover letter to [email protected] with the subject line "Career: IT Assistant ", addressing all the essential requirements.

Visit hlenepal.com.np and homeloanexperts.com.au to know more about us!

Due to the high volume of applications received, we regret that only short-listed candidates will be contacted. Also note that we are working from home currently due to the Covid-19 lockdown, and will continue to do so in the coming months. 

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