Project Related:

• Day to Day system health check and send report to Support Team.
• Day to Day interaction with customer and understand if there are any issues.
• Work with Principle Company off site team for the resolution of the issues.
• For any system/CC issue, work with Principle Company off site team for the resolution.
• Work as PRINCIPLE COMPANY onsite resource with responsibility.
• Work with client technical team for any issues and help them for resolution.
• Day to day system maintenance.
• Daily, monthly & quarterly report generation and share with PRINCIPLE COMPANY off site team.
• On concurrence with PRINCIPLE COMPANY off site team share the reports with customer.
• Work with PRINCIPLE COMPANY to diagnose the hardware and software faults that are reported by client and rectify the hardware & software faults detected.
• Work with PRINCIPLE COMPANY to repair and replace the faulty server, PCB, modules, terminals, and any other equipment including third party equipment.
• Support PRINCIPLE COMPANY support team to carry out the periodic preventive maintenance on every quarter of year.
• Work with PRINCIPLE COMPANY to upkeep the software periodically
• Work with PRINCIPLE COMPANY to upgrade the software to latest version for solving the operational problems
• Create customized reports as per client business requirement.
• Provide full & time bound assistance and associated systems and resolve any problems that may arise from time to time.

• Manage networking of all PCs, laptops and backup system including all IT related works of the company and ensure functional conditional of all PC in coordination with the Admin Department.
• Co-ordinate with management and team members and handle the company e-mail, website hosting & Social Media.
• Update the website, presentation and other IT related issues quarterly in close coordination with team members.
• Maintain all the IT related equipment of the company including internet devices like; routers/Wi-Fi etc. Also, in order to maintain high security, take charge to change the various passwords time and again.
  
• Check the internet bandwidth and fix the issues if any arise and communicate with Internet service provider if necessary.
• Submit weekly, monthly, and annual progress report and prepare weekly, monthly and annual plans and strategies coordinating with the team, customers and associate partner.
• Provide IT related basic training to the team members (if needed) for their betterment and support the team members in the technical part during the tender preparation.
• Work as a focal person of business development in the organizations like Nepal Telecom, Ncell, MoCIT, NTA.