• Install and configure computer hardware operating systems and applications
  
• Monitor and maintain computer systems and networks
  
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  
• Replace parts as required
  
• Provide support, including procedural documentation and relevant reports
  
• Follow diagrams and written instructions to repair a fault or set up a system
  
• Support the roll-out of new applications
  
• Set up new users' accounts and profiles and deal with password issues
  
• Respond within agreed time limits to call-outs
  
• Work continuously on a task until completion (or referral to third parties, if appropriate)
  
• Priorities and manage many open cases at one time
  
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
  
• Test and evaluate new technology/device
  
• Carry out all the tasks assigned by the manager

Applying Procedure:

To apply, Interested candidates are requested to send their updated resume along with cover letter to careers@ims-np.com or hr@ims-np.com

Only shortlisted candidates will be called for the further selection process. Company reserves the right to reject any application without assigning any reasons. Canvassing at any stage of the process shall lead to automatic disqualification.

OR,