IT Technical support officers monitor and maintain the computer systems and networks of an organization. You could be installing and configuring computer systems, diagnosing hardware and software faults and solves technical and applications problems, either over the phone or in person.

Requirement Skills:

Some essential skills and traits for an IT and Network Support Officer include identifying the right tools to monitor, alert, escalate, manage tickets and orchestrate custom business workflows; staying calm under pressure; having good documenting habits; listening well; having troubleshooting ability; triaging and prioritizing; quick thinking and action. In-depth knowledge of network infrastructure, architecture, connectivity, and security is also important

• Graduate from any IT Program
• Good knowledge of Linux and Windows Server Administration
• Good knowledge of Computer Network
• The ability to think logically 
• Good memory of how software and operating systems work 
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution 
• The ability to work well in a team 
• Problem-solving skills
• Strong customer focus
• The ability to prioritizes your workload 
• Attention to detail