Information Technology (IT) - Assistant Manager

Views: 15175 | This job was expired 6 years, 5 months ago

Basic Job Information

Job Category: IT & Telecommunication
Job Level: senior
No. of Vacancy/s: [ 1 ]
Job Location: Kathmandu
Offered Salary: None
Apply Before(Deadline): Dec. 07, 2011 00:00 (6 years, 5 months ago)

Job Specification

Education Level: Master
Experience Required: Not Required
Other Specification
  • Solid knowledge of Microsoft Active Directory, Microsoft windows server 2003/2008, Microsoft exchange 2003/07/10
  • Should have worked for minimum of 3 yrs in software/support industry (experience with Financial organization will be preferred)
  • Excellent communication (spoken/written) and interpersonal skills
  • Should be willing to work in night shifts and in odd hours support calls

Job Description

Reporting to: Sr Management/IT Head

  • Account Management Task technicians, handle advanced technical issues, and ensure smooth flow of all the requests and complaints/escalation
  • Ensure all cases are resolved within SLA timeframe
  • Maintains documentation on all process and tasks performed by Account Management Task, updating the same when there is a process changes and making sure that the team is being updated
  • Desktop/Laptop/LAN/Server Support (all OS)
  • Confg/Admin/Maintenance of Windows servers
  • Application troubleshooting for Windows
  • Configuration of FTP in Windows
  • Domain Controller (DC/ADC)
  • Exchange Server/Sharepoint/IIS admin
  • Keep the Management team informed of high priority issues/requests


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